Our Customer Care Manager will contact you within a few days to arrange a convenient time to meet you in your new home. During this visit they will help answer any questions or queries you may have.
As registered members of the National House Builders Council (NHBC) Buildmark cover is provided. This is a 10 year insurance policy, which is explained in detail within the “NHBC Guide to your New Home” booklet you will find in your Welcome Folder During the first two years of your policy, A & J Stephen (Builders) Ltd is responsible for putting right any defects (as defined in the Buildmark policy).
If you need work carried out then please write to our After Sales Department at the address below. It is very important that all correspondence is directed in writing to our After Sales Team and not sent/delivered to the Site Manager or a site operative. We will send you an acknowledgment and any work will be carried out as soon as possible thereafter. Obviously if you have any items requiring attention such as a leak, please telephone and we will attend to the matter quickly.
Should any damage be noted, this should be reported in writing within 3 days of your handover date (7 days for glass and sanitary ware).
Please contact:
After Sales Team
A & J Stephen (Builders) Ltd
Stephen House
Edinburgh Road
Perth PH2 8BS
Telephone: 01738 620721
Email: aftersales@stephen.co.uk
We very much appreciated all the support, patience and understanding you have shown